This document outlines the rights, responsibilities, and rules governing the relationship between Cylbet and every member using our platform. Please read carefully before registering or using any Cylbet service.
This is a summary of the key points in cylbet's Terms and Conditions to help you get a quick initial understanding. Please read the full document below for complete information.
Registration is open to users aged 18 and above only. Each individual is permitted one account only. Registration information must be accurate and valid — accounts with false information will be suspended.
All bonuses are subject to the rollover requirements stated at the time the offer is made. Bonuses cannot be withdrawn directly — they must be played through in accordance with the specified requirements before becoming eligible for withdrawal.
The minimum deposit is MYR 30. Withdrawals are processed within 3–24 hours depending on the chosen method. KYC verification must be completed before your first withdrawal can be made.
Members are fully responsible for keeping their login credentials secure. Cylbet will never ask for your password through any channel. Contact support immediately if you suspect any suspicious activity.
Fraud, money laundering, use of automated software, system manipulation, and unlawful collusion between accounts are strictly prohibited and may result in permanent account termination.
Cylbet provides deposit limit, loss limit, and self-exclusion tools to help members manage their playing habits responsibly. All these tools can be activated from your account settings.
This document constitutes a legally binding agreement between you ("Member", "User", or "You") and Cylbet ("Platform", "We", or "Company"). By registering an account or using any Cylbet service, you are deemed to have read, understood, and agreed to all terms stated herein.
In this document, the following terms carry the meanings stated:
These Terms apply to all users accessing the Platform from any geographical location, including Malaysia and other countries where access to the Platform is technically possible.
To register a cylbet account, you must meet all of the following requirements without exception:
One Account Per Individual: Each individual is permitted only one active account at cylbet. Registering multiple accounts, whether under the same or different names, is a serious violation that may result in the termination of all associated accounts and forfeiture of any existing balances.
All information provided during registration — including full name, date of birth, phone number, and financial information — must be accurate and up to date. cylbet reserves the right to request identity verification documents (KYC) at any time, particularly before the first withdrawal is processed. Documents that may be required include a copy of your identity card, bank statement, or proof of address not older than three months.
Members are fully responsible for keeping their personal information up to date whenever changes occur, particularly their phone number and bank account details used for withdrawals.
Cylbet supports a variety of deposit and withdrawal methods suited for users in Malaysia, including DuitNow, FPX, local bank transfers, Touch 'n Go eWallet, and GrabPay. Limits and processing times are as follows:
⚠ Important: Withdrawals can only be sent to a payment method registered under the same member's name. cylbet does not permit withdrawals to third-party accounts under any circumstances. Any such attempt will be rejected and may result in the account being reviewed.
Cylbet reserves the right to request additional verification before processing large withdrawals, particularly for new accounts or accounts showing unusual transaction patterns. This verification process is a protective measure for the member to prevent unauthorised withdrawals.
All successful deposits are credited to the account balance in real time. If your deposit is not credited within 30 minutes, please contact cylbet customer support with proof of transaction for immediate review.
Cylbet offers a wide range of bonuses to members, including a welcome bonus, deposit bonuses, weekly cashback, and other periodic promotions. All bonuses are subject to rollover requirements explicitly stated in each promotional offer.
General terms applicable to all cylbet bonuses:
Welcome Bonus: New Cylbet members are eligible for a 100% matching bonus on their first deposit up to MYR 500, subject to an 8x rollover requirement. This bonus is available once only and will be credited automatically after the qualifying first deposit is made.
All games available on the cylbet platform use an RNG (Random Number Generator) system that has been audited and certified by independent international bodies. This ensures every game outcome is entirely random and fair.
For sports betting, the official results applied are based on the match outcome at the designated full-time — extra time and penalty shootouts are only considered if explicitly stated in the conditions of the relevant betting market.
In the event of a technical error or system disruption affecting game outcomes, cylbet reserves the right to void the affected rounds or bets and refund the wagered amount to the member. cylbet is not responsible for losses incurred due to network disruptions on the member's internet service provider's end.
All legitimate wins will be automatically credited to the member's account balance. cylbet reserves the right to review and void winning payouts obtained through means that violate these terms, including through software bug exploitation or unlawful collusion between players.
The following activities are strictly prohibited on the Cylbet platform and will result in immediate action, including account suspension or termination:
Consequences of Violations: Cylbet reserves the right to forfeit all balances and wins in any account involved in prohibited activities, without prior notice. All fraud cases will be reported to the relevant authorities.
Cylbet reserves the right to suspend or terminate any member account for the following reasons:
Members who wish to voluntarily close their account may do so by contacting Cylbet customer support. Before the account is closed, any balance eligible for withdrawal will be processed according to standard procedures, once all KYC requirements have been met.
If an account is terminated due to a terms violation, cylbet reserves the right to withhold the account balance while an investigation is conducted. The outcome of the investigation will determine whether the balance is eligible to be returned to the member.
Cylbet collects and processes members' personal data in accordance with our Privacy Policy, which forms part of this agreement. Data collected is used for account management, transaction processing, identity verification, marketing (with consent), and compliance with regulatory requirements.
All personal data is protected using 256-bit SSL encryption and stored on secure servers that comply with international security standards. cylbet will not sell, rent, or share members' personal data with third parties without consent, except as required by law or for service operational purposes (such as payment processing providers).
For full details on how we manage your data, please refer to Privacy Policy Cylbet.
Cylbet is committed to promoting healthy and responsible gambling practices. Our platform provides several tools that members can use to manage their playing habits:
Members who need assistance with gambling-related issues are encouraged to contact Cylbet customer support or refer to Responsible Gaming page us for additional help resources.
The cylbet platform is provided "as is" and "as available". While we strive to keep the platform running without interruption at all times, cylbet makes no guarantee that the service will always be available, free from errors, or meet each user's specific requirements.
Cylbet is not responsible for:
Cylbet reserves the right to modify, add, or amend any section of these Terms and Conditions at any time without prior notice, unless the amendment involves a material change to member rights — in which case, at least 7 days' notice will be provided via email or in-platform notification.
Continued use of the cylbet platform after any amendment is published will be considered acceptance of the revised terms. Members who disagree with any amendment may choose to close their account before the amendment's effective date without penalty.
The latest update date of these Terms and Conditions is 1 January 2026. Please check this page periodically to ensure you are always aware of the current applicable terms.
If you have any questions regarding these Terms and Conditions, or wish to submit a complaint related to cylbet's services, please contact our support team via:
For complaints that cannot be resolved through internal support channels, members have the right to refer the matter to the regulatory body of cylbet's licensing authority, whose contact details can be found in our official licence document.
Cylbet is committed to resolving every complaint in a fair, transparent, and timely manner. All complaints received will be acknowledged within 48 hours and resolved within 14 business days for more complex cases.