At Cylbet, your privacy is more than a formality. This document transparently explains how we collect, store, use, and protect your personal information — so you can play with confidence without worrying about data security.
We take every aspect of data protection seriously. Here are the six key pillars of cylbet's privacy policy that keep your information safe at all times.
All communications between your device and cylbet servers are protected with 256-bit SSL encryption — the same technology used by leading financial institutions and banks worldwide.
Members' personal data is stored on secured servers compliant with the international ISO 27001 security standard. Internal access to data is restricted on a need-to-know basis only.
Cylbet has never and will never sell, rent, or commercialize members' personal data to any third party for marketing or any other purposes unrelated to our services.
Every cylbet member has the right to access, correct, or request deletion of their personal data. Such requests can be made through customer support and will be processed within 30 days.
Cylbet's privacy policy is designed in line with international data protection principles, including GDPR. Although GDPR is a European regulation, we adopt it as our benchmark as it represents the highest standard of global privacy protection.
Members have full control over their marketing communication preferences. You may opt out of promotional emails, in-app notifications, or any other marketing communications at any time.
Cylbet values the privacy of every member. This Privacy Policy document explains in detail how we collect, store, process, and protect the personal information you provide when registering and using the Cylbet platform.
By registering a Cylbet account or using any part of our platform, you consent to the collection and processing of your personal data in accordance with this Privacy Policy. If you do not agree with any part of this policy, please contact us or stop using the platform before proceeding with registration.
Data Controller: Cylbet acts as the data controller for all personal information collected through the platform. Any privacy-related inquiries may be directed to our data protection team through the available support channels.
This policy applies to all users of the Cylbet platform, including website visitors, registered members, and anyone who interacts with any of our services. It also covers interactions through the Cylbet mobile app for Android and iOS.
Cylbet collects various categories of data depending on your level of interaction with the platform. Below is a summary of the data types collected and their purposes:
| Data Categories | Example Information | How It's Collected |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | Registration form, KYC process |
| Contact Information | Email, phone number, residential address | Account registration, profile updates |
| Financial Data | Bank account number, bank name, transaction history | Deposit and withdrawal processing |
| Usage Data | Game history, betting records, login logs, session times | Automatically during platform use |
| Technical Data | IP address, device type, operating system, browser | Automatically via cookies and server logs |
| Verification Documents | MyKad copy, bank statements, utility bills | KYC process and identity verification |
We only collect data that is strictly necessary for the stated purpose — nothing more. This data minimisation principle is at the core of how cylbet handles member privacy.
All data collected by cylbet is used solely for legitimate, explicitly stated purposes. We never use your data for purposes outside the following scope without obtaining your additional consent:
Direct Marketing: You may withdraw consent to receive marketing communications at any time by contacting Cylbet customer support or through the notification preference settings in your account. Withdrawing consent does not affect any data processing that has already taken place.
Cylbet does not sell or rent members' personal data to any third party. However, there are limited situations where we need to share your data with other parties to enable our services to function properly:
All third parties that receive data from cylbet are subject to strict data processing agreements and are only permitted to use that data for the purposes specified in those agreements.
Cylbet continuously invests in security infrastructure to ensure member data is always protected against unauthorized access, breaches, or misuse. Key security measures we implement include:
Data Breach Notice: In the event of any data security breach that materially affects members' personal information, cylbet will notify the affected members within a reasonable time after the breach is confirmed, in accordance with applicable legal obligations.
While we implement comprehensive security measures, no online system can be guaranteed 100% secure. Members are also encouraged to take personal precautions such as using strong, unique passwords and never sharing login credentials with anyone.
Cylbet uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and deliver more relevant content. The types of cookies we use are as follows:
| Cookie Types | Purpose | Status |
|---|---|---|
| Essential Cookies | Enabling core platform functions such as login, sessions, and security | |
| Preference Cookies | Storing user settings such as language, time zone, and display preferences | |
| Analytics Cookies | Collecting anonymous usage data to help us understand how members use the platform | |
| Performance Cookies | Monitor platform speed and performance to identify technical issues |
You can manage and delete cookies through your browser settings. However, deleting essential cookies may affect platform functionality and your login experience. Optional cookies can be declined without impacting core platform functions.
As a cylbet member, you have the following rights regarding your personal data. All requests relating to these rights may be submitted to cylbet customer support and will be processed within 30 calendar days:
You have the right to request a copy of all personal data we hold about you. We will provide a complete report in an easy-to-read format.
If any data we hold about you is inaccurate or outdated, you have the right to request a correction. Simple updates can be made directly through your account profile.
You may request the deletion of your personal data in certain circumstances. Please note that some data may need to be retained to fulfill legal obligations even after a deletion request is received.
In certain situations, you may request that we restrict how we process your data — for example, while a dispute regarding data accuracy is being resolved.
You have the right to receive your personal data in a structured, commonly used, machine-readable format — and to request that we transfer it to another data controller where technically feasible.
Cylbet retains members' personal data only for as long as necessary to fulfill the original purpose of collection, or as required by applicable law. General data retention periods are as follows:
Upon expiry of the designated retention period, data will be securely deleted or anonymised using procedures that ensure the information cannot be recovered.
The cylbet platform is strictly for adults aged 18 and above. cylbet does not intentionally collect or process personal data of individuals under the age of 18.
If we find that a child's personal data has been collected without proper age verification, we will promptly delete that data and suspend the relevant account. Anyone who believes a child may have registered a cylbet account is encouraged to report it to our customer support immediately.
Cylbet reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or service improvements. Any material changes will be communicated to members via email or a prominent in-platform notification at least 14 days before the changes take effect.
Continued use of the cylbet platform after the effective date of any amended policy constitutes acceptance of the updated privacy terms. The latest update date is always displayed at the top of this document.
The current version of this Privacy Policy is effective as of January 1, 2026. Please check this page periodically.
If you have any questions, concerns, or wish to exercise any of your rights regarding personal data, please contact the cylbet data protection team via:
We are committed to handling every privacy enquiry seriously. All requests received will be acknowledged within 48 hours and resolved within 30 calendar days, unless exceptional complexity requires more time — in which case, we will notify you of the expected resolution timeframe.